FREQUENTLY ASKED QUESTIONS ( F.A.Qs )
HOW DO I ORDER?
Ordering graphic design services listed on the Site
For your convenience, we have pre-listed some services on the site and their prices, to search for a service to order, type in the search bar at the top of the site and click the magnifying icon at the right-hand side of the box to search, once you find what you're looking for, click on it to open the details, endeavour to read the product descriptions section before placing an orders. For inquiries please contact us here.
WHAT ARE THE PAYMENT METHOD AVAILABLE?
1. Paystack, Debit/Credit Card: Card; Verve card, Transfer, USSD, VISA QR and Bank payment
2. Send Payment After Order Placement: Payments are accepted via payment links or Bank/wire transfers see details below.
1. Paystack, Debit/Credit Card: This option lets you use multiple options to pay on the checkout page, the options include Card; Verve card, Transfer, USSD, VISA QR and Bank payment, please note that this payment option is only available if you're visiting our website from Nigeria
2. Send Payment After Order Placement:
After clicking 'Order Now,' your order will be registered to your account. We'll then send an invoice with a payment link for Flutterwave, Paystack, or bank details. A 50% deposit is required upfront for custom projects, with the remaining 50% due upon completion. For downloadable products, full payment is required. Accepted methods: Paystack, Flutterwave (payment links/cards), and Bank/wire transfer.
WHAT ARE THE PROCESSES INVOLVED IF I ORDER A GRAPHIC DESIGN SERVICE?
- Order and receive the first draft: No rigorous processes, endless phone calls, and meetings, Once you place your order, you'll be directed to your account where you can submit any required details. We'll then get to work on your first draft, which we'll attach to your account within the stipulated timeframe for your review.
- Revisions: After reviewing the first draft, you can submit any edits or revision requests to us by attaching them to your account. We'll then make the requested changes where needed.
- Completion: Once all corrections and edits are completed, we'll attach the final file back into your account for you to download. In the case of large files, we'll provide a download link via your account for convenience.
SunMyke Graphic Design Process:
A. Project Discovery:
∎Place an order to get started
∎Submit order details (your project brief) that:
i. Define your Objectives
ii. Define your Target AudienceB. Research & Concept Development:
∎Market Research
∎Brainstorm Ideas
∎Concept SketchesC. Design Drafts:
∎ Create Initial Design Concepts
∎Present Drafts to the Client (via your account)
∎Collect FeedbackD. Client Feedback & Revisions:
∎Review Client Input
∎Make Revisions
∎Iterate as NeededE. Final Design & Refinement:
∎Refine Chosen Concept
∎Ensure Brand Consistency
∎Add Details and Finishing TouchesF. Quality Assurance:
∎Check for Errors
∎Proofreading
∎File PreparationG. Delivery
∎Provide High-Resolution Files
∎Deliver Print-Ready Materials
∎Ensure Accessibility (Download the final files)H. Follow-up & Support:
∎ Post-Project Support
∎ Address Any Concerns
∎ Gather Client FeedbackI. Project Closure:
∎Request Client Testimonials
DO YOU HAVE A MESSAGE FEATURE THAT ALLOWS ME TO COLLABORATE WITH YOU ON MY PROJECT WHEN I ORDER?
Yes, you can leave a message on all your orders and get a response from SunMyke and an email notification
CAN YOU HELP ME PRINT IT?
Yes, please read about our printing service and FAQ here
WHAT ARE THE DOWNLOAD ARTS AND DIY TEMPLATES?
It is a digital file, in most cases, they consist of SVG, PDF, PNG JPEG, and Vector files you download immediately after purchase
CAN I PARTNER WITH YOU?
CAN I CONTRIBUTE TO THE BLOG SECTION?
Yes, Tell us about it
REFUNDS
SERVICE
Can I cancel my order and get a refund when it's in progress?
Yes, If it's a design project and no draft has been sent to you. Leave us a message on your order.
No, If it's a print project
Can I get a refund if my printed items have errors?
If such an error occurs from our end, we'll either refund or reprint depending on your choice.
If a proof/sample was sent to you in digital or print and you have given us the go-ahead, you cannot get a refund, you'll need to pay for a reprint. To prevent this occurrence, please ensure you follow every print guideline and proofread your content.
TEMPLATES
Can I get a refund if I receive a broken link (and my download is inaccessible)?
No, we'll fix the issue and send your file, ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.
Can I get a refund if I receive files different from the description?
No, we'll fix the issue and send your actual files, ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.
GENERAL
If I reject a project you designed for me or reject the downloadable files I bought and cancel the order, can I still use the "order" files?
No! Unless you buy it from us otherwise, we have the right to resell the project you rejected
Please see more on refunds here
Please see more of our buying agreement and others here