How It Works, FAQ & How To Pay

How SunMyke Works

How to order and pay on sunmyke


FAQS

Do you have a message/chat feature that allows me to collaborate with you on my project when I order?
Yes, you can leave a message on all your order and get a response from SunMyke and an email notification

Can you help me print?
Yes, please read about our printing service and FAQ here

What are the Downloadables?
They consist of SVG, PDF, PNG JPEG and Vector files you download immediately after purchase

Can I partner with you?
Tell us about it

I can contribute to the blog section
Yes, Tell us about it


REFUNDS

SERVICE

Can I cancel my order and get a refund when it's in progress?
Yes, If it's a design project and no draft has been sent to you. Simply leave us a message on your order.
No, If it's a print project 

Can I get a refund if my printed items have errors?
If such an error is from our end, we'll either refund or reprint depending on your choice. 
If a proof/sample was sent to you in digital or print and you have given us a go-ahead, you cannot get a refund, you'll need to pay for a reprint. To prevent this occurrence, please ensure you follow every print guideline and proofread your contents as well. 

DOWNLOADABLES

Can I get a refund if I received a broken link (and my download is inaccessible)?
No, we'll fix the issue and send your file, just ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.

Can I get a refund if I received files different from the description?
No, we'll fix the issue and send your actual files, just ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.

GENERAL

If I reject a project you designed for me or reject downloadable files I bought and cancel the order, can I still use the older files?
No! Unless you buy it from us otherwise, we have the right to resell the project you rejected

Please see more on refunds here
Please see more of our buying agreement and others here

All rights reserved for SunMyke.com
27, Ajibola Olunloyo Str., Orisunbare Phase 2, Ayobo, Lagos. | Book Appointment