FREQUENTLY ASKED QUESTIONS ( F.A.QS )
HOW DO I ORDER?
First, type in what you're looking for in the search bar and click the magnifying icon at the right-hand side of the box to search, once you find what're looking for, click to open and check the product descriptions, and details before placing an order or contact us here for any questions.
WHAT ARE THE PAYMENT METHOD AVAILABLE?
1. PayPal, Debit/Credit Card: 2Checkout (Verifone); Paypal, AMEX, JBC, and Discover
2. Payoneer/Paystack/Fwave: Payment link to pay with your card/account via Flutterwave, Paystack, Payoneer, and Bank Transfer
PayPal, Debit/Credit Card
If you choose Paypal, Debit/Credit Card above while making your payment, you'll be directed to our payment partner "2Checkout (Verifone)" where you have the option to use Paypal or Cards, This process is automatic and you'll be taken back to your account to have access to what you paid for on SunMyke.com.
Use only JCB and Discover cards in the card option. To use a Visa card, Mastercard, Diners, and Amex, simply choose the Paypal option. Please note that Mastercard, Visa cards, and any other card need to be linked to your Paypal account first, You can also use your Papal balance to make purchases.
If you choose the Manual & Transfer above while making your payment, your order will be placed on hold till your payment is confirmed. Immediately you click "Pay Now", you'll be taken to your account where you discuss with us to choose your means of payment from our available options under the Payoneer/Paystack/Flutterwave/Bank Transfer above.
If Paypal is not available in your country and you do not have AMEX, JCB, or Discover cards, kindly choose "Manual & Transfer" to make your order, once we confirm your order, you'll receive a payment link or the bank account details you can pay to.
WHAT ARE THE PROCESSES INVOLVED IF I ORDER A SERVICE?
- Order and receive the first draft: No rigorous processes, endless phone calls, and meetings, Once you place your order, you'll be directed to your account where you can submit any required details. We'll then get to work on your first draft, which we'll attach to your account within the stipulated timeframe for your review.
- Revisions: After reviewing the first draft, you can submit any edits or revision requests to us by attaching them to your account. We'll then make the requested changes and advise you to be clear and specific in your revision messages to save time.
- Completion: Once all corrections and edits are completed, we'll attach the final file back into your account for you to download. In the case of large files, we'll provide a download link via your account for convenience.
A. Project Discovery:
∎Place an order to get started
∎Submit order details (your project brief) that:
i. Define your Objectives
ii. Define your Target Audience
B. Research & Concept Development:
C. Design Drafts:
∎ Create Initial Design Concepts
∎Present Drafts to the Client (via your account)
D. Client Feedback & Revisions:
∎Review Client Input
∎Iterate as Needed
E. Final Design & Refinement:
∎Refine Chosen Concept
∎Ensure Brand Consistency
∎Add Details and Finishing Touches
F. Quality Assurance:
∎Check for Errors
∎Provide High-Resolution Files
∎Deliver Print-Ready Materials
∎Ensure Accessibility (Download the final files)
H. Follow-up & Support:
∎ Post-Project Support
∎ Address Any Concerns
∎ Gather Client Feedback
I. Project Closure:
∎Request Client Testimonials
DO YOU HAVE A MESSAGE FEATURE THAT ALLOWS ME TO COLLABORATE WITH YOU ON MY PROJECT WHEN I ORDER?
Yes, you can leave a message on all your orders and get a response from SunMyke and an email notification
CAN YOU HELP ME PRINT IT?
Yes, please read about our printing service and FAQ here
WHAT ARE THE DOWNLOAD ARTS AND DIY TEMPLATES?
It is a digital file, in most cases, they consist of SVG, PDF, PNG JPEG, and Vector files you download immediately after purchase
CAN I PARTNER WITH YOU?
CAN I CONTRIBUTE TO THE BLOG SECTION?
Yes, Tell us about it
Can I cancel my order and get a refund when it's in progress?
Yes, If it's a design project and no draft has been sent to you. Simply leave us a message on your order.
No, If it's a print project
Can I get a refund if my printed items have errors?
If such an error occurs from our end, we'll either refund or reprint depending on your choice.
If a proof/sample was sent to you in digital or print and you have given us the go-ahead, you cannot get a refund, you'll need to pay for a reprint. To prevent this occurrence, please ensure you follow every print guideline and proofread your content as well.
DOWNLOAD ARTS & DIY TEMPLATES
Can I get a refund if I receive a broken link (and my download is inaccessible)?
No, we'll fix the issue and send your file, just ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.
Can I get a refund if I receive files different from the description?
No, we'll fix the issue and send your actual files, just ensure you leave a message on your order or contact us immediately to avoid delay in getting the files you paid for.
If I reject a project you designed for me or reject the downloadable files I bought and cancel the order, can I still use the "order" files?
No! Unless you buy it from us otherwise, we have the right to resell the project you rejected